1) Who we are

HAWKERKART ONLINE PRIVATE LIMITED (“Hawky”, “we”, “us”, “our”)
GSTIN: 29AAHCH6672F1Z8
Registered office: No.29, 6th Cross, Dinnur, RT Nagar, Bangalore – 560032, Karnataka, India
Contact: info@hawky.in • +91-8722043143

2) Definitions

Hawky operates a marketplace/intermediary platform connecting Customers and independent Vendors.

3) Eligibility & Account

You must be 18+. Provide accurate information and keep your account/OTP confidential. Notify us immediately of any unauthorised use.

4) Our Services (Marketplace Role)

We facilitate discovery, ordering, and (where applicable) delivery coordination. We do not own or control Vendor businesses or prepare food; each Vendor is responsible for its products, compliance, and service. We display required seller details and provide complaint-tracking.

5) Vendor Responsibilities

6) Ordering, Pricing, Fees & Taxes

Prices are set by Vendors. Hawky may charge a platform and/or delivery fee (shown at checkout). Applicable taxes are displayed. Order breakdowns are shown before payment; consent is taken via explicit user action.

7) Payments

Online payments are processed by third-party gateways; we don’t store card/UPI credentials. Cash on Delivery (if available) may have eligibility limits.

8) Delivery & Tracking

ETAs are estimates. For routing/safety, delivery partners may share live location during active trips. If delivery isn’t possible, we may cancel and refund applicable amounts.

9) Cancellations & Refunds

10) User Content & Acceptable Use

Do not break the law, infringe IP, post obscene/defamatory content, attempt fraud, or interfere with the platform. Violations may result in suspension/termination.

11) Intellectual Property

All app/website code, logos, and UX are Hawky’s IP or licensed. Vendors grant Hawky a non-exclusive, worldwide licence to display and promote their brand, menus, and photos on Hawky and affiliated channels.

12) Privacy

Use of Hawky is governed by our Privacy Policy.

13) Disclaimers & Limitation of Liability

Hawky provides the platform “as is.” Vendors are solely responsible for food quality and safety. Our aggregate liability is capped at ₹10,000 or the fees you paid to Hawky in the last 3 months, whichever is higher.

14) Suspension & Termination

We may suspend/terminate access for violations, fraud risk, unlawful activity, or non-payment. Vendors must fulfil accepted orders even after delisting, where required.

15) Changes to Terms

We may update these Terms. Continued use means you accept the changes. Material changes will be notified in-app/email.

16) Governing Law & Dispute Resolution

Indian law governs. Courts/consumer commissions in Bengaluru (Karnataka) have jurisdiction. Consumers may approach consumer dispute redressal commissions. Arbitration is optional, available only if the consumer chooses it after a dispute arises.

17) Contact & Complaints

Support & Complaints Team
Email: info@hawky.in
Phone: +91-8722043143
In-app: Help → “Support/Complaints”
We acknowledge complaints within 48 hours and aim to resolve them within 1 month.

Food Safety Notice

Hawky is a marketplace/intermediary that connects customers with independent food vendors. Hawky does not prepare or manufacture food. Vendors are solely responsible for food quality, hygiene, safety, ingredients, and allergen disclosures. If you face any product or health-related issue, contact us with your Order ID and details; we will facilitate resolution/refund under the posted policy and applicable law. Nothing here limits any non-waivable consumer rights. Contact: info@hawky.in • +91-8722043143